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Atlas v0.1 · Right to information · Right to service

South Africa

Republic of South Africa · ISO ZAF

South Africa has a rated national right-to-information law (adopted 2000, scored 118/150 by the RTI Rating, checked 2026-07-05), and its service-rights route is verified against an official source. Subdivision entries below marked “to confirm” are tasks, not facts.

Your first move, anywhere

Request legal route, responsible officer, fees, timeline, appeal route, and one high-value record: budget, contract, land, hospital stock, service standard, audit, court delay, police complaint, or procurement payment.

Convert the legal right into a citizen test: receipt, tracking number, statutory deadline, written reasons, actual record release, appeal, and proactive publication.

Capture flags to watch: Delay; discretion; opacity; fragmentation; fear; patron dependency; counterfeit transparency

Right to information

Sourced

National lawPromotion of Access to Information Act, 2000 Official text still to confirm before you rely on it.
Constitutional provisionConstitution of South Africa, Section 32
Oversight and appeal bodyInformation Regulator; courts
RTI Rating score118/150 · rank 16 · Strong legal framework
Where the law is strong and weakRight of access 6/6 · Scope 22/30 · Requesting procedures 19/30 · Exceptions and refusals 23/30 · Appeals 28/30 · Sanctions and protections 6/8 · Promotional measures 14/16

Source: RTI Rating country data · last checked 2026-07-05

Right to service

Sourced

StatusVerified service charter / policy standard
Legal familyBatho Pele public-service charter + Public Service Charter
Legal hookBatho Pele and the Public Service Charter create service standards, access, information, openness, redress and value-for-money expectations; not the same as a Pakistan/India penalty RTS Act.
The usability test to runReceipt + tracking + deadline + written reason + appeal + remedy + claimant protection
NoteDo not count a Public Service Commission as RTS unless it creates enforceable service standards for citizens.

Sources: South Africa Batho Pele principles · South Africa Public Service Charter 2013

Inside South Africa: 9 subdivisions

Where a subdivision shows a cited law, the citation comes from the named source and the official text still needs confirming. Where it shows nothing, the national law may apply and the local rules are unconfirmed.

What to confirm at your local office, whichever subdivision you are in

Records that should already be published: Budget; procurement; contract awards; payment status; public land; service standards; audit reports; subsidies; court/police/hospital/school records.

CodeSubdivisionTypeAccess-law statusSource · checked
ZA-ECEastern CapeProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-FSFree StateProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-GPGautengProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-KZNKwazulu-NatalProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-LPLimpopoProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-MPMpumalangaProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-NCNorthern CapeProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-NWNorth-WestProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05
ZA-WCWestern CapeProvinceNo local law confirmed · national law may apply: Promotion of Access to Information Act, 2000 To confirmsource · 2026-07-05

Right to service, all 9 subdivisions: Verified service charter / policy standard (inherited from the national status above).

Improve this page

If you can confirm any entry for South Africa against the official text, send the law's title, the official link or scan, the office you dealt with, and the date. Every submission is reviewed before anything changes on this site; nothing publishes automatically. Route: the contact on the About page.

This atlas and the Capture Index never mix

The atlas is the open reference layer: every jurisdiction, graded, with unverified entries shown as tasks. The Capture Index is a separate scored product: verified sources only, with right of reply before publication.